Energy & Water Ombudsman Victoria (EWOV) is a not-for-profit, independent and impartial dispute resolution service that handles complaints regarding energy and water issues in Victoria. The site occupies an entire floor of the Melbourne Central Tower at 360 Elizabeth Street. EWOV staff handle difficult phone calls from disgruntled customers on a daily basis, making for an emotionally demanding work environment. Taking the mental health of the office occupants into great consideration was at the forefront of this design intent. 


Overlaying wellbeing initiatives with a concept relevant to the company industry, resulted in a highly unique design. A tranquil river walk in the Australian landscape. Navigation throughout the floorplate is based on the meandering river, taking teams on a path which allows for accidental interaction and fostering a culture of greater collaboration. The colour palette is drawn from the native Australian landscape, coupled with ample planting and organic graphics to provide a multidimensional biophilic component to the space. In wonderful contrast to the bustling cityscape beyond, the interior invites moments of calm for staff to seek respite throughout their working day.


Attesting to the evolution of workplace design as a client specific process that is both functional and beautiful. The result of detailed briefing, that draws upon WMK’s workplace strategy techniques, is multifaceted in its benefits to the occupying individuals. Vibrant and textural material selection paired with strategic spatial planning defines this space as a truly memorable design with a strong connection to concept. Attention to detail is evident in every aspect of the design. A clever approach in minimizing joinery was able to bring the project in $200k under budget, without compromising the unique aesthetic.

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